VMware Horizon 8: Infrastructure Troubleshooting

Course Description

VMware Horizon 8: Infrastructure Troubleshooting builds practical capability across Horizon dependency model, troubleshooting workflow, event database, log collection, Connection servers, unified access gateways, load balancers. The course connects architecture and configuration choices to service behavior, operational ownership, security boundaries, and evidence that proves the platform is ready.

The learning journey extends into Desktop pools, instant clones, golden images, agents, Blast protocols, network paths, latency. Learners create and review Horizon infrastructure incident pack and component dependency map, authentication-and-broker path trace, desktop provisioning diagnostic record and image comparison, end-to-end session diagnostic report and preventive action plan to compare intended design with actual behavior and isolate defects without losing traceability.

By completion, participants can contribute to a structured Horizon 8 infrastructure troubleshooting capability covering brokers, gateways, authentication, protocols, pools, images, agents, profiles, applications, and supporting infrastructure. The final improvement plan records monitoring needs, unresolved risks, recovery actions, owners, and controlled next steps.

What You Will Learn

• Explain how Horizon dependency model, troubleshooting workflow, and event database establish the technical foundation and influence later design decisions.
• Configure log collection, support tools, scope, timelines, change history, health states, and escalation evidence, then confirm readiness through Horizon infrastructure incident pack and component dependency map instead of relying on completion messages alone.
• Execute a controlled workflow covering Connection servers, unified access gateways, and load balancers, preserving prerequisites, changes, and resulting service behavior.
• Read authentication-and-broker path trace to isolate a load balancer health check passing while client protocol traffic is blocked, separate symptoms from causes, and choose a correction that can be safely retested.
• Integrate Desktop pools, instant clones, and golden images with access, capacity, resilience, and downstream operational expectations.
• Challenge agents, VMware Tools, provisioning, profiles, DEM, App Volumes, group policy, and application faults using normal and boundary cases, then defend the outcome with desktop provisioning diagnostic record and image comparison.
• Investigate a protocol issue persisting because the return network path differs from the forward path by reviewing Blast protocols, network paths, and latency before applying a reversible fix.
• Prepare end-to-end session diagnostic report and preventive action plan that demonstrates ports, client logs, resource contention, datastore performance, capacity, remediation, regression tests, and closure and supports handover, monitoring, governance, and the next improvement decision.

SkillDynamo Training Approach

Delivery combines focused demonstrations, guided configuration, scenario comparison, evidence review, fault isolation, peer discussion, validation checklists, and a final improvement plan. Learners record assumptions, decisions, expected results, observed behavior, and ownership of unresolved actions.