Lesson 3: Resources, Capacity, Time, Costs, Benefits, Financials, Risks, and Dependencies

Lesson Overview

This lesson develops practical capability in resources, capacity, time, costs, benefits, financials, risks, and dependencies for the ServiceNow Strategic Portfolio Management Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Resources, Capacity, Time, Costs, Benefits, Financials, Risks, and Dependencies: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for resources, capacity, time, costs, benefits, financials, risks, and dependencies
Requirements, process design, dependencies, controls, governance, and implementation sequencing for resources, capacity, time, costs, benefits, financials, risks, and dependencies
Hands-on configuration and workflow practice focused on resources and financials
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for resources, capacity, time, costs, benefits, financials, risks, and dependencies

Practical Activity

Create a design or configuration worksheet for resources, capacity, time, costs, benefits, financials, risks, and dependencies: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on resources and financials.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for resources, capacity, time, costs, benefits, financials, risks, and dependencies.

Key Takeaways

Explain the architecture and business purpose of resources, capacity, time, costs, benefits, financials, risks, and dependencies.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on resources and financials.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Strategic Portfolio Management Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum