Lesson 2: Demand, Business Cases, Prioritization, Projects, Programs, Agile Work, and Roadmaps

Lesson Overview

This lesson develops practical capability in demand, business cases, prioritization, projects, programs, agile work, and roadmaps for the ServiceNow Strategic Portfolio Management Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Demand, Business Cases, Prioritization, Projects, Programs, Agile Work, and Roadmaps: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for demand, business cases, prioritization, projects, programs, agile work, and roadmaps
Requirements, process design, dependencies, controls, governance, and implementation sequencing for demand, business cases, prioritization, projects, programs, agile work, and roadmaps
Hands-on configuration and workflow practice focused on demand and delivery
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for demand, business cases, prioritization, projects, programs, agile work, and roadmaps

Practical Activity

Create a design or configuration worksheet for demand, business cases, prioritization, projects, programs, agile work, and roadmaps: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on demand and delivery.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for demand, business cases, prioritization, projects, programs, agile work, and roadmaps.

Key Takeaways

Explain the architecture and business purpose of demand, business cases, prioritization, projects, programs, agile work, and roadmaps.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on demand and delivery.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Strategic Portfolio Management Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum