Lesson 1: SPM Architecture, Strategy, Goals, Planning, Portfolios, Investment Funding, and Roles

Lesson Overview

This lesson develops practical capability in spm architecture, strategy, goals, planning, portfolios, investment funding, and roles for the ServiceNow Strategic Portfolio Management Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

SPM Architecture, Strategy, Goals, Planning, Portfolios, Investment Funding, and Roles: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for spm architecture, strategy, goals, planning, portfolios, investment funding, and roles
Requirements, process design, dependencies, controls, governance, and implementation sequencing for spm architecture, strategy, goals, planning, portfolios, investment funding, and roles
Hands-on configuration and workflow practice focused on strategy and portfolio planning
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for spm architecture, strategy, goals, planning, portfolios, investment funding, and roles

Practical Activity

Create a design or configuration worksheet for spm architecture, strategy, goals, planning, portfolios, investment funding, and roles: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on strategy and portfolio planning.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for spm architecture, strategy, goals, planning, portfolios, investment funding, and roles.

Key Takeaways

Explain the architecture and business purpose of spm architecture, strategy, goals, planning, portfolios, investment funding, and roles.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on strategy and portfolio planning.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Strategic Portfolio Management Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum