Lesson 3: Service Catalog, Flow Automation, Notifications, Reports, and Dashboards

Lesson Overview

This lesson develops practical capability in service catalog, flow automation, notifications, reports, and dashboards for the ServiceNow Administration Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Service Catalog, Flow Automation, Notifications, Reports, and Dashboards: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for service catalog, flow automation, notifications, reports, and dashboards
Requirements, process design, dependencies, controls, governance, and implementation sequencing for service catalog, flow automation, notifications, reports, and dashboards
Hands-on configuration and workflow practice focused on catalog and Flow Designer
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for service catalog, flow automation, notifications, reports, and dashboards

Practical Activity

Create a design or configuration worksheet for service catalog, flow automation, notifications, reports, and dashboards: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on catalog and flow designer.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for service catalog, flow automation, notifications, reports, and dashboards.

Key Takeaways

Explain the architecture and business purpose of service catalog, flow automation, notifications, reports, and dashboards.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on catalog and flow designer.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Administration Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum