Lesson 1: Platform Orientation, Navigation, Data Model, and Core Administration

Lesson Overview

This lesson develops practical capability in platform orientation, navigation, data model, and core administration for the ServiceNow Administration Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Platform Orientation, Navigation, Data Model, and Core Administration: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for platform orientation, navigation, data model, and core administration
Requirements, process design, dependencies, controls, governance, and implementation sequencing for platform orientation, navigation, data model, and core administration
Hands-on configuration and workflow practice focused on platform navigation and tables
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for platform orientation, navigation, data model, and core administration

Practical Activity

Create a design or configuration worksheet for platform orientation, navigation, data model, and core administration: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on platform navigation and tables.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for platform orientation, navigation, data model, and core administration.

Key Takeaways

Explain the architecture and business purpose of platform orientation, navigation, data model, and core administration.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on platform navigation and tables.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Administration Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum