Lesson 2: Users, Groups, Roles, Security, Forms, Lists, and Data Management

Lesson Overview

This lesson develops practical capability in users, groups, roles, security, forms, lists, and data management for the ServiceNow Administration Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Users, Groups, Roles, Security, Forms, Lists, and Data Management: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for users, groups, roles, security, forms, lists, and data management
Requirements, process design, dependencies, controls, governance, and implementation sequencing for users, groups, roles, security, forms, lists, and data management
Hands-on configuration and workflow practice focused on access controls and data administration
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for users, groups, roles, security, forms, lists, and data management

Practical Activity

Create a design or configuration worksheet for users, groups, roles, security, forms, lists, and data management: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on access controls and data administration.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for users, groups, roles, security, forms, lists, and data management.

Key Takeaways

Explain the architecture and business purpose of users, groups, roles, security, forms, lists, and data management.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on access controls and data administration.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Administration Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum