Customer service, cases, knowledge, account teams, and assisted commerce
Content, branding, mobile, accessibility, localization, and buyer communications
End-to-end buyer journey testing
Practical Activity
Configure or analyze a scenario involving checkout steps, addresses, delivery, payment, tax, approval, purchase orders, and confirmation.
Build and validate an exercise covering order capture, status, history, cancellation, returns, reorders, and self-service and erp, oms, pim, inventory, tax, payment, shipping, and crm integration concepts.
Use tests, logs, reports, or documentation to verify end-to-end buyer journey testing.
Key Takeaways
Explain checkout steps, addresses, delivery, payment, tax, approval, purchase orders, and confirmation in the context of Salesforce B2B Commerce Lightning Functional Training.
Apply practical methods for order capture, status, history, cancellation, returns, reorders, and self-service and erp, oms, pim, inventory, tax, payment, shipping, and crm integration concepts.
Test, document, and troubleshoot end-to-end buyer journey testing.
