Resilient Supply Chain (MOC MB-920) — Lesson 4: Response, Recovery, and Improvement Plan

Learning Objectives

• Create response, continuity, recovery, and communication procedures
• Test scenarios, assumptions, controls, and fallback options
• Prioritize resilience improvements using measurable outcomes

Detailed Topics

• Create response: Create response, continuity, recovery, and communication procedures
• Test scenarios: Test scenarios, assumptions, controls, and fallback options
• Prioritize resilience improvements using measurable outcomes: Prioritize resilience improvements using measurable outcomes

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Complete a disruption simulation and create a resilience improvement roadmap.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Response, Recovery, and Improvement Plan in a realistic scenario and validate the result with documented evidence.