Resilient Supply Chain (MOC MB-920) — Lesson 3: Workforce and Process Modernization

Learning Objectives

• Connect workers with tasks, instructions, information, and collaboration
• Review planning, production, warehouse, transportation, and distribution processes
• Identify automation and standardization opportunities

Detailed Topics

• Connect workers with tasks: Connect workers with tasks, instructions, information, and collaboration
• Review planning: Review planning, production, warehouse, transportation, and distribution processes
• Identify automation and standardization opportunities: Identify automation and standardization opportunities

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Redesign a disrupted process with connected workforce support.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Workforce and Process Modernization in a realistic scenario and validate the result with documented evidence.