SharePoint Online Management and Administration (55370AC) — Lesson 3: Governance, Compliance, Search, Monitoring, and Troubleshooting

Topics Covered

• Configure search, managed properties, result experiences, and content discoverability
• Support Microsoft 365 integrations with Teams, OneDrive, Power Automate, and Power Apps
• Monitor service health, usage, storage, activity, and administrative reports
• Security, reliability, performance, support, and operational controls
• Common failure patterns, diagnostic evidence, and root-cause analysis
• Corrective actions, rollback considerations, and reusable runbook updates

Guided Practice Steps

1. Translate the lesson requirement into a clear SharePoint Online Management and Administration (55370AC) implementation or analysis objective.
2. Document assumptions, selected tools or features, dependencies, risks, and expected results.
3. Perform the guided task, capture evidence, and compare the result with the acceptance criteria.
4. Record issues, corrective actions, and a reusable operational or development note.

Practical Activity

Investigate a permission-and-search incident using admin reports and a structured troubleshooting record.

• Define the scenario, inputs, constraints, and expected outcome.
• Complete the activity and preserve screenshots, outputs, logs, code, or decision evidence.
• Review the result, identify gaps, and document corrective or improvement actions.

Validation Checklist

• The stated requirement and expected outcome are clear.
• Configuration, code, data, or design decisions are documented.
• Normal, boundary, failure, security, and operational considerations are reviewed.
• Evidence supports the conclusion and the next action is prioritized.

Lesson Outcome

Learners can explain and apply Governance, Compliance, Search, Monitoring, and Troubleshooting within a realistic SharePoint Online Management and Administration (55370AC) scenario and support the result with validation evidence.