Lesson 1: Troubleshooting Methodology, Sysinfo, Captures, and Policy Traces

Review a realistic scenario involving problem definition, scope, impact, timing, and reproduction.
Create or validate a configuration plan covering edge swg architecture and traffic-processing checkpoints and sysinfo, health monitoring, access logs, and event logs.
Use logs, reports, or test results to confirm evidence packaging and support-case preparation.

Explain the purpose and operational impact of problem definition, scope, impact, timing, and reproduction.
Apply practical controls for edge swg architecture and traffic-processing checkpoints and sysinfo, health monitoring, access logs, and event logs.
Validate and troubleshoot evidence packaging and support-case preparation using an evidence-based workflow.

Lesson Overview