TS460 – Sales in SAP S/4HANA Academy Part I — Lesson 4: Delivery, Picking, Post Goods Issue, Billing, Accounts Integration, and Process Testing

Learning Objectives

• Interpret the SAP structures, master data, settings, roles, and dependencies relevant to this lesson.
• Perform the lesson workflow and create a reviewable order-to-cash validation pack.
• Evaluate the situation where billing fails because account determination is incomplete and choose proportionate corrective action.

Detailed Topics

• Delivery applied to the course scenario, system behavior, and expected evidence.
• Picking applied to the course scenario, system behavior, and expected evidence.
• Post Goods Issue applied to the course scenario, system behavior, and expected evidence.
• Billing applied to the course scenario, system behavior, and expected evidence.
• Accounts Integration applied to the course scenario, system behavior, and expected evidence.
• and Process Testing applied to the course scenario, system behavior, and expected evidence.

Instructor Demonstration

The instructor traces an end-to-end case involving a sales organization harmonizing customer master data, pricing, availability, delivery, and billing. The demonstration explains system navigation, configuration dependencies, transaction results, and the evidence recorded in order-to-cash validation pack. It also tests the exception where billing fails because account determination is incomplete.

Hands-On Exercise

Complete a controlled exercise for Delivery, Picking, Post Goods Issue, Billing, Accounts Integration, and Process Testing. Confirm the business or technical objective, perform the required SAP steps, capture results, investigate the stated exception, and preserve the final outcome in order-to-cash validation pack.

1. Confirm scope, prerequisites, master data, roles, configuration dependencies, and expected results.
2. Execute the process while recording transactions, settings, observations, and system messages.
3. Test normal behavior, the stated exception, and one integration or authorization dependency.
4. Document corrections, owners, verification steps, review triggers, and operational handover notes.

Scenario Analysis

• Identify the SAP object, rule, setting, or process step with the strongest influence on the result.
• Compare two defensible responses and explain their business, technical, control, and evidence trade-offs.
• Determine how the order-to-cash validation pack should be approved, retained, retested, and updated.

Troubleshooting Guidance

Begin where expected SAP behavior first differs from the observed result. Check organizational assignments, master data, configuration sequence, authorization, integration, and transaction evidence separately. Treat “billing fails because account determination is incomplete” as a hypothesis until the relevant settings, logs, documents, and process outcomes confirm the cause.

Validation Checklist

• Required SAP structures, master data, roles, settings, and dependencies are present.
• The order-to-cash validation pack connects the final conclusion to reviewable system evidence.
• Normal processing, the stated exception, integration behavior, and follow-up were tested.
• Corrections, ownership, retest criteria, documentation, and operational handover are complete.

Lesson Outcome

Learners can perform Delivery, Picking, Post Goods Issue, Billing, Accounts Integration, and Process Testing, explain the system behavior, and defend the result through order-to-cash validation pack.