Lesson 2: Care Management, Assessments, Plans, Programs, Utilization, and Service
Lesson Overview
This lesson develops practical skills in care management, assessments, plans, programs, utilization, and service for Salesforce Health Cloud Training.
Topics Covered
Care plans, goals, problems, tasks, interventions, barriers, and care-team collaboration
Assessments, questionnaires, OmniStudio concepts, forms, and guided workflows
Programs, enrollment, benefits, eligibility, utilization, authorizations, and payer workflows
Patient service, cases, knowledge, contact center, scheduling, referrals, and outreach
Flows, alerts, escalation, approvals, and healthcare-process automation
Care journey and service scenario testing
Practical Activity
Configure or analyze a scenario involving care plans, goals, problems, tasks, interventions, barriers, and care-team collaboration.
Build and validate an exercise covering assessments, questionnaires, omnistudio concepts, forms, and guided workflows and programs, enrollment, benefits, eligibility, utilization, authorizations, and payer workflows.
Use tests, logs, reports, or documentation to verify care journey and service scenario testing.
Key Takeaways
Explain care plans, goals, problems, tasks, interventions, barriers, and care-team collaboration in the context of Salesforce Health Cloud Training.
Apply practical methods for assessments, questionnaires, omnistudio concepts, forms, and guided workflows and programs, enrollment, benefits, eligibility, utilization, authorizations, and payer workflows.
Test, document, and troubleshoot care journey and service scenario testing.
