Lesson 4: Monitoring, Analytics, Security, Release, Governance, and Agent Capstone
Lesson Overview
This lesson develops practical skills in monitoring, analytics, security, release, governance, and agent capstone for Salesforce Copilot and Agentforce Training.
Topics Covered
Quality, resolution, containment, handoff, adoption, latency, cost, and satisfaction metrics
Conversation review, feedback, traces, logs, errors, and continuous improvement
Permissions, sharing, data access, action authorization, identity, and threat controls
Release, versioning, pilot, rollback, incident response, and operational ownership
Governance board, policies, documentation, compliance, and risk review
Copilot and Agentforce capstone
Practical Activity
Configure or analyze a scenario involving quality, resolution, containment, handoff, adoption, latency, cost, and satisfaction metrics.
Build and validate an exercise covering conversation review, feedback, traces, logs, errors, and continuous improvement and permissions, sharing, data access, action authorization, identity, and threat controls.
Use tests, logs, reports, or documentation to verify copilot and agentforce capstone.
Key Takeaways
Explain quality, resolution, containment, handoff, adoption, latency, cost, and satisfaction metrics in the context of Salesforce Copilot and Agentforce Training.
Apply practical methods for conversation review, feedback, traces, logs, errors, and continuous improvement and permissions, sharing, data access, action authorization, identity, and threat controls.
Test, document, and troubleshoot copilot and agentforce capstone.
