Salesforce Copilot and Agentforce Training
Build practical skills in Salesforce Copilot and Agentforce design using conversational AI, topics, actions, prompts, data grounding, trust, testing, deployment, and monitoring through four structured lessons, hands-on exercises, testing, and deployment guidance.
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-by SkillDynamo
- 0 Students
- Last updated
Course Description
SkillDynamo’s Salesforce Copilot and Agentforce Training develops practical capability in Salesforce Copilot and Agentforce design using conversational AI, topics, actions, prompts, data grounding, trust, testing, deployment, and monitoring. The 40 Hours course follows a structured path from platform concepts and configuration to testing, security, deployment, and operational support. Content is independently rewritten for SkillDynamo and should be validated against the Salesforce, Tableau, or Oracle release used during delivery.
What You Will Learn
- Explain the architecture, terminology, and business workflow for Salesforce Copilot and Agentforce design using conversational AI, topics, actions, prompts, data grounding, trust, testing, deployment, and monitoring.
- Configure or develop the primary platform features and data processes covered by the course.
- Apply security, testing, diagnostics, and troubleshooting practices to realistic scenarios.
- Deploy, document, monitor, and support solutions using repeatable lifecycle controls.
Who Should Attend
Salesforce administrators, developers, AI specialists, architects, consultants, and business teams deploying AI assistants.
Recommended Prerequisites
Salesforce platform, Flow, data, security, and basic generative-AI knowledge are recommended.
SkillDynamo Training Approach
Training combines instructor demonstrations, guided configuration or development labs, scenario analysis, testing, troubleshooting, documentation, and a practical capstone. Certification-focused courses also include objective review and exam-style practice without reproducing proprietary exam questions.
Curriculum
- 1 Section
- 4 Lessons
- 40 Hours
- Course Curriculum4 Items
- 1.1Lesson 1: Copilot and Agentforce Architecture, Use Cases, Readiness, and Trust10 hours
- 1.2Lesson 2: Topics, Instructions, Actions, Prompt Builder, and Grounding10 hours
- 1.3Lesson 3: Agent Builder, Channels, Integration, Handoff, Testing, and User Experience10 hours
- 1.4Lesson 4: Monitoring, Analytics, Security, Release, Governance, and Agent Capstone10 hours
SkillDynamo Expert Team
SkillDynamo Expert Team
The SkillDynamo Expert Team delivers practical training in Salesforce administration, development, architecture, AI, analytics, marketing, service, commerce, identity, and implementation.
- Hands-on configuration and development exercises
- Scenario-based certification and project guidance
- Security, testing, deployment, and support practices
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