Lesson 4: Testing, Analytics, Training, Security, Monitoring, and Bot Capstone
Lesson Overview
This lesson develops practical skills in testing, analytics, training, security, monitoring, and bot capstone for Salesforce Chatbot and Einstein Bots Training.
Topics Covered
Utterance testing, dialog paths, edge cases, negative tests, and regression
Intent accuracy, containment, fallback, handoff, resolution, satisfaction, and volume analytics
Training data, utterance maintenance, content ownership, review, and optimization
Security, data access, privacy, retention, audit, abuse, and safety controls
Release, pilot, monitoring, incidents, rollback, and operational governance
Chatbot capstone
Practical Activity
Configure or analyze a scenario involving utterance testing, dialog paths, edge cases, negative tests, and regression.
Build and validate an exercise covering intent accuracy, containment, fallback, handoff, resolution, satisfaction, and volume analytics and training data, utterance maintenance, content ownership, review, and optimization.
Use tests, logs, reports, or documentation to verify chatbot capstone.
Key Takeaways
Explain utterance testing, dialog paths, edge cases, negative tests, and regression in the context of Salesforce Chatbot and Einstein Bots Training.
Apply practical methods for intent accuracy, containment, fallback, handoff, resolution, satisfaction, and volume analytics and training data, utterance maintenance, content ownership, review, and optimization.
Test, document, and troubleshoot chatbot capstone.
