Salesforce Chatbot and Einstein Bots Training
Build practical skills in Salesforce chatbot and Einstein Bots design for intents, dialogs, service automation, knowledge, integration, handoff, analytics, testing, and governance through four structured lessons, hands-on exercises, testing, and deployment guidance.
-
-by SkillDynamo
- 0 Students
- Last updated
Course Description
SkillDynamo’s Salesforce Chatbot and Einstein Bots Training develops practical capability in Salesforce chatbot and Einstein Bots design for intents, dialogs, service automation, knowledge, integration, handoff, analytics, testing, and governance. The 40 Hours course follows a structured path from platform concepts and configuration to testing, security, deployment, and operational support. Content is independently rewritten for SkillDynamo and should be validated against the Salesforce, Tableau, or Oracle release used during delivery.
What You Will Learn
- Explain the architecture, terminology, and business workflow for Salesforce chatbot and Einstein Bots design for intents, dialogs, service automation, knowledge, integration, handoff, analytics, testing, and governance.
- Configure or develop the primary platform features and data processes covered by the course.
- Apply security, testing, diagnostics, and troubleshooting practices to realistic scenarios.
- Deploy, document, monitor, and support solutions using repeatable lifecycle controls.
Who Should Attend
Service Cloud administrators, bot designers, Salesforce developers, contact-center teams, and consultants.
Recommended Prerequisites
Service Cloud, conversational design, Flow, data, and customer-support knowledge are recommended.
SkillDynamo Training Approach
Training combines instructor demonstrations, guided configuration or development labs, scenario analysis, testing, troubleshooting, documentation, and a practical capstone. Certification-focused courses also include objective review and exam-style practice without reproducing proprietary exam questions.
Curriculum
- 1 Section
- 4 Lessons
- 40 Hours
- Course Curriculum4 Items
- 1.1Lesson 1: Chatbot Strategy, Use Cases, Channels, Personas, Intents, and Conversation Design10 hours
- 1.2Lesson 2: Dialog Building, Entities, Variables, Rules, Flows, Knowledge, and Service Actions10 hours
- 1.3Lesson 3: Messaging Deployment, Omni-Channel, Authentication, Integration, and Handoff10 hours
- 1.4Lesson 4: Testing, Analytics, Training, Security, Monitoring, and Bot Capstone10 hours
SkillDynamo Expert Team
SkillDynamo Expert Team
The SkillDynamo Expert Team delivers practical training in Salesforce administration, development, architecture, AI, analytics, marketing, service, commerce, identity, and implementation.
- Hands-on configuration and development exercises
- Scenario-based certification and project guidance
- Security, testing, deployment, and support practices
Student Reviews
No published reviews yet.
Log in with your student account to submit a review. Register using your email.
Previously imported course feedback
Learner Reviews
Learner reviews will be added after verification and approval by the SkillDynamo team.
