Six Sigma Green Belt – PECB — Lesson 1: Green Belt Leadership, Project Selection, Chartering, Voice of Customer, and Define

Learning Objectives

• Interpret the requirements, principles, roles, and dependencies shaping green belt leadership, project selection, chartering, voice of customer, and define.
• Apply a practical workflow and create a reviewable Green Belt project charter and VOC pack.
• Evaluate the exception where project benefits are claimed without a stable baseline and determine proportionate follow-up.

Detailed Topics

• Green Belt Leadership applied to the course scenario and expected evidence.
• Project Selection applied to the course scenario and expected evidence.
• Chartering applied to the course scenario and expected evidence.
• Voice of Customer applied to the course scenario and expected evidence.
• and Define applied to the course scenario and expected evidence.

Instructor Demonstration

The instructor traces a case involving an operations function improving a high-volume process with recurring defects, delays, capacity constraints, and customer dissatisfaction. The demonstration links decisions to objective evidence, records the result in Green Belt project charter and VOC pack, and tests the condition where project benefits are claimed without a stable baseline.

Hands-On Exercise

Complete a controlled exercise covering Green Belt Leadership, Project Selection, Chartering, Voice of Customer, and Define. Confirm scope and responsibilities, examine the stated exception, reach a supported conclusion, and preserve the outcome in Green Belt project charter and VOC pack.

1. Define the objective, boundaries, stakeholders, criteria, and expected work product.
2. Perform the activity while recording assumptions, observations, evidence, and decisions.
3. Test normal operation, the exception, and an escalation or follow-up condition.
4. Document conclusions, owners, deadlines, verification methods, and review triggers.

Scenario Analysis

• Identify the requirement or control with the strongest influence on the scenario outcome.
• Compare two defensible responses and explain their risk, operational, and evidence trade-offs.
• Decide how the Green Belt project charter and VOC pack should be approved, retained, reviewed, and updated.

Troubleshooting Guidance

Start where expected practice and observed evidence first diverge. Separate a missing record from an ineffective process, distinguish unclear ownership from a control failure, and treat “project benefits are claimed without a stable baseline” as a hypothesis until tested against the applicable criteria and intended outcome.

Validation Checklist

• Scope, roles, criteria, stakeholders, dependencies, and intended outcomes are explicit.
• The Green Belt project charter and VOC pack connects conclusions to objective, reviewable support.
• Normal operation, the stated exception, escalation, and follow-up were evaluated.
• Owners, due dates, verification methods, review triggers, and improvement actions are clear.

Lesson Outcome

Learners can apply Green Belt Leadership, Project Selection, Chartering, Voice of Customer, and Define, explain the reasoning used, and defend the result through Green Belt project charter and VOC pack.