The lesson examines how Define and Measure, Project Charters, SIPOC, Process Maps, Metrics, and Data influences responsibilities, controls, evidence, and outcomes. The activity uses a transaction-processing team reducing defects, cycle-time variation, rework, and customer complaints and contributes to the wider objective to contribute to Six Sigma improvement projects through DMAIC, basic process analysis, data collection, root-cause thinking, and control support.
The instructor traces a case involving a transaction-processing team reducing defects, cycle-time variation, rework, and customer complaints. The demonstration links decisions to objective evidence, records the result in process baseline and measurement workbook, and tests the condition where measure definitions change after baseline collection.
Complete a controlled exercise covering Define and Measure, Project Charters, SIPOC, Process Maps, Metrics, and Data. Confirm scope and responsibilities, examine the stated exception, reach a supported conclusion, and preserve the outcome in process baseline and measurement workbook.
Start where expected practice and observed evidence first diverge. Separate a missing record from an ineffective process, distinguish unclear ownership from a control failure, and treat “measure definitions change after baseline collection” as a hypothesis until tested against the applicable criteria and intended outcome.
Learners can apply Define and Measure, Project Charters, SIPOC, Process Maps, Metrics, and Data, explain the reasoning used, and defend the result through process baseline and measurement workbook.