System Center Operations Manager 2019 — Lesson 3: Dashboards, Reporting, Performance, and Troubleshooting

Learning Objectives

• Create views, dashboards, reports, distributed applications, and service-level tracking
• Monitor SCOM database, agent, management-server, and workflow performance
• Troubleshoot discovery, agent health, communication, data warehouse, and noisy-alert problems

Detailed Topics

• Create views: Create views, dashboards, reports, distributed applications, and service-level tracking
• Monitor SCOM database: Monitor SCOM database, agent, management-server, and workflow performance
• Troubleshoot discovery: Troubleshoot discovery, agent health, communication, data warehouse, and noisy-alert problems

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Resolve a monitoring incident and document root cause and tuning changes.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Dashboards, Reporting, Performance, and Troubleshooting in a realistic scenario and validate the result with documented evidence.