System Center Operations Manager 2019 — Lesson 2: Discovery, Monitoring, Alerts, and Management Packs

Learning Objectives

• Deploy agents and configure discovery, groups, classes, rules, monitors, and overrides
• Import, tune, author, and lifecycle-manage management packs
• Configure alerts, notifications, subscriptions, maintenance mode, and operational workflows

Detailed Topics

• Deploy agents and configure discovery: Deploy agents and configure discovery, groups, classes, rules, monitors, and overrides
• Import: Import, tune, author, and lifecycle-manage management packs
• Configure alerts: Configure alerts, notifications, subscriptions, maintenance mode, and operational workflows

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Onboard a monitored workload and tune alert behavior for actionable operations.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Discovery, Monitoring, Alerts, and Management Packs in a realistic scenario and validate the result with documented evidence.