System Center 2012 Orchestrator — Lesson 4: Enterprise Automation Scenario and Support Runbook

Learning Objectives

• Integrate multiple systems into an end-to-end automated operational process
• Validate failure paths, idempotency, rollback, notifications, and support ownership
• Document deployment, monitoring, maintenance, and prioritized automation improvements

Detailed Topics

• Integrate multiple systems into an end-to-end automated operational process: Integrate multiple systems into an end-to-end automated operational process
• Validate failure paths: Validate failure paths, idempotency, rollback, notifications, and support ownership
• Document deployment: Document deployment, monitoring, maintenance, and prioritized automation improvements

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Deliver an enterprise runbook scenario and an operational support guide.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Enterprise Automation Scenario and Support Runbook in a realistic scenario and validate the result with documented evidence.