System Center 2012 Orchestrator — Lesson 3: Integration Packs, Security, Monitoring, and Troubleshooting

Learning Objectives

• Use integration packs to connect System Center and supported external systems
• Manage accounts, permissions, credential handling, change control, and operational security
• Monitor job history and troubleshoot activity failures, dependencies, data, and performance

Detailed Topics

• Use integration packs to connect System Center and supported external systems: Use integration packs to connect System Center and supported external systems
• Manage accounts: Manage accounts, permissions, credential handling, change control, and operational security
• Monitor job history and troubleshoot activity failures: Monitor job history and troubleshoot activity failures, dependencies, data, and performance

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Diagnose a failed automation and improve its security, logging, and recovery behavior.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Integration Packs, Security, Monitoring, and Troubleshooting in a realistic scenario and validate the result with documented evidence.