Learners examine the decisions and evidence required for Elicitation, Collaboration, Process Discovery, and Analysis Techniques within Entry Certificate in Business Analysis™ (ECBA™). Learners use a junior analyst helping a service team clarify a customer problem and prepare an evidence-based change recommendation to connect concepts with decisions, evidence, and an implementable result.
The instructor demonstrates how to plan discovery sessions and model a current process using evidence from several stakeholder groups. The walkthrough explains which evidence and technique combination is sufficient to establish shared understanding, builds the elicitation plan and validated current-state model, and tests the exception where stakeholders provide conflicting accounts and the process model is treated as complete without verification.
Complete a controlled exercise to plan discovery sessions and model a current process using evidence from several stakeholder groups and preserve the result in the elicitation plan and validated current-state model.
Trace the first difference between the intended outcome and the available evidence. Recheck scope, roles, source quality, dependencies, decision criteria, and retained records independently. The analysis remains incomplete while stakeholders provide conflicting accounts and the process model is treated as complete without verification.
Learners can apply Elicitation, Collaboration, Process Discovery, and Analysis Techniques, explain which evidence and technique combination is sufficient to establish shared understanding, and support the conclusion with a elicitation plan and validated current-state model.