VMware vRealize Automation: Advanced Features and Troubleshooting [V8.x] — Lesson 4: Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover

Learning Objectives

• Identify the architecture and operational choices that shape Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover.
• Run normal and boundary tests and record the outcome in vRA diagnostic playbook and root-cause report.
• Separate root cause from symptom when investigating a certificate renewal breaking communication with an otherwise healthy endpoint.

Detailed Topics

• Platform services
• Kubernetes components
• Logs
• Health endpoints
• Certificates
• Identity
• Integrations
• Performance
• Backup
• Recovery
• Root-cause analysis
• And handover
• Decision ownership, prerequisites, and acceptance evidence for Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover
• Relevant access, security, capacity, dependency, performance, recovery, and support considerations

Instructor Demonstration

Using realistic infrastructure, identities, and workloads, the instructor demonstrates Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover. Checkpoints are captured in vRA diagnostic playbook and root-cause report, with discussion of alternatives, side effects, and acceptance conditions.

Hands-On Exercise

Complete a guided task covering Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover. Establish a working baseline, reproduce “a certificate renewal breaking communication with an otherwise healthy endpoint,” isolate the responsible configuration or dependency, apply a reversible fix, and update vRA diagnostic playbook and root-cause report with before-and-after proof.

1. Confirm scope, access, sample workloads, and acceptance criteria.
2. Perform the configuration or operation using a controlled sequence.
3. Inspect outputs and downstream effects rather than relying on task status alone.
4. Close with a support note, preventive action, and reproducible validation step.

Scenario Analysis

• Clarify the service trigger, affected components and roles, prerequisites, and acceptable result for Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover.
• Compare at least two implementation or correction choices and identify which evidence would distinguish them.
• Decide how vRA diagnostic playbook and root-cause report should be reviewed, approved, retained, and handed to the next owner.

Troubleshooting Guidance

When Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover produces an unexpected result, reproduce the issue with the same scope, identity, workload, and time context. Inspect vRA diagnostic playbook and root-cause report, test whether “a certificate renewal breaking communication with an otherwise healthy endpoint” explains the evidence, apply the smallest reversible correction, and retest an unaffected path for regression.

Validation Checklist

• Prerequisites and role permissions for Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover are confirmed before execution.
• The observed result agrees with expected values documented in vRA diagnostic playbook and root-cause report.
• Exceptions are explained with evidence instead of being hidden by manual correction.
• The final record names the approver, monitoring point, and next improvement action.

Lesson Outcome

Learners can apply Platform services, Kubernetes components, logs, health endpoints, certificates, identity, integrations, performance, backup, recovery, root-cause analysis, and handover, explain the decisions made, and defend the result with vRA diagnostic playbook and root-cause report.