Lesson 2: Connectivity, Authentication, Agent, and Tunnel Troubleshooting

Review a realistic scenario involving wss agent, remote-user, and device-connectivity symptoms.
Create or validate a configuration plan covering ipsec, explicit proxy, pac, forwarding, and tunnel issues and authentication connectors, saml, identity, and group mapping.
Use logs, reports, or test results to confirm connection validation and recovery workflow.

Explain the purpose and operational impact of wss agent, remote-user, and device-connectivity symptoms.
Apply practical controls for ipsec, explicit proxy, pac, forwarding, and tunnel issues and authentication connectors, saml, identity, and group mapping.
Validate and troubleshoot connection validation and recovery workflow using an evidence-based workflow.

Lesson Overview