Lesson 3: Catalog, Search, Knowledge, Navigation, Authentication, Security, Accessibility, and Localization

Lesson Overview

This lesson develops practical capability in catalog, search, knowledge, navigation, authentication, security, accessibility, and localization for the ServiceNow Service Portal Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Catalog, Search, Knowledge, Navigation, Authentication, Security, Accessibility, and Localization: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for catalog, search, knowledge, navigation, authentication, security, accessibility, and localization
Requirements, process design, dependencies, controls, governance, and implementation sequencing for catalog, search, knowledge, navigation, authentication, security, accessibility, and localization
Hands-on configuration and workflow practice focused on catalog and accessibility
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for catalog, search, knowledge, navigation, authentication, security, accessibility, and localization

Practical Activity

Create a design or configuration worksheet for catalog, search, knowledge, navigation, authentication, security, accessibility, and localization: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on catalog and accessibility.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for catalog, search, knowledge, navigation, authentication, security, accessibility, and localization.

Key Takeaways

Explain the architecture and business purpose of catalog, search, knowledge, navigation, authentication, security, accessibility, and localization.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on catalog and accessibility.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Service Portal Fundamentals Training 1 Section4 Lessons16 Hours

Curriculum