Lesson 3: Business Rules, Script Includes, GlideRecord, Events, and Server Automation

Lesson Overview

This lesson develops practical capability in business rules, script includes, gliderecord, events, and server automation for the Scripting in ServiceNow Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Business Rules, Script Includes, GlideRecord, Events, and Server Automation: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for business rules, script includes, gliderecord, events, and server automation
Requirements, process design, dependencies, controls, governance, and implementation sequencing for business rules, script includes, gliderecord, events, and server automation
Hands-on configuration and workflow practice focused on server-side scripting
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for business rules, script includes, gliderecord, events, and server automation

Practical Activity

Create a design or configuration worksheet for business rules, script includes, gliderecord, events, and server automation: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on server-side scripting.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for business rules, script includes, gliderecord, events, and server automation.

Key Takeaways

Explain the architecture and business purpose of business rules, script includes, gliderecord, events, and server automation.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on server-side scripting.
Validate results, identify common failure points, document decisions, and support a controlled release.

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Scripting in ServiceNow Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum