Lesson 3: Widgets, Visualizations, Dashboards, Scorecards, Trends, Forecasting, and Insights

Lesson Overview

This lesson develops practical capability in widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights for the ServiceNow Performance Analytics Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Widgets, Visualizations, Dashboards, Scorecards, Trends, Forecasting, and Insights: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights
Requirements, process design, dependencies, controls, governance, and implementation sequencing for widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights
Hands-on configuration and workflow practice focused on dashboards and scorecards
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights

Practical Activity

Create a design or configuration worksheet for widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on dashboards and scorecards.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights.

Key Takeaways

Explain the architecture and business purpose of widgets, visualizations, dashboards, scorecards, trends, forecasting, and insights.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on dashboards and scorecards.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Performance Analytics Fundamentals Training 1 Section4 Lessons16 Hours

Curriculum