Lesson 3: Change, Request, Catalog, Approvals, SLAs, Notifications, and Automation

Lesson Overview

This lesson develops practical capability in change, request, catalog, approvals, slas, notifications, and automation for the ServiceNow ITSM Implementation Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Change, Request, Catalog, Approvals, SLAs, Notifications, and Automation: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for change, request, catalog, approvals, slas, notifications, and automation
Requirements, process design, dependencies, controls, governance, and implementation sequencing for change, request, catalog, approvals, slas, notifications, and automation
Hands-on configuration and workflow practice focused on change and catalog implementation
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for change, request, catalog, approvals, slas, notifications, and automation

Practical Activity

Create a design or configuration worksheet for change, request, catalog, approvals, slas, notifications, and automation: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on change and catalog implementation.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for change, request, catalog, approvals, slas, notifications, and automation.

Key Takeaways

Explain the architecture and business purpose of change, request, catalog, approvals, slas, notifications, and automation.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on change and catalog implementation.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow ITSM Implementation Training 1 Section4 Lessons24 Hours

Curriculum