Lesson 2: Risk Assessments, Control Tests, Indicators, Issues, Evidence, Attestations, and Compliance

Lesson Overview

This lesson develops practical capability in risk assessments, control tests, indicators, issues, evidence, attestations, and compliance for the ServiceNow Integrated Risk Management Implementation Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Risk Assessments, Control Tests, Indicators, Issues, Evidence, Attestations, and Compliance: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for risk assessments, control tests, indicators, issues, evidence, attestations, and compliance
Requirements, process design, dependencies, controls, governance, and implementation sequencing for risk assessments, control tests, indicators, issues, evidence, attestations, and compliance
Hands-on configuration and workflow practice focused on assessments and evidence
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for risk assessments, control tests, indicators, issues, evidence, attestations, and compliance

Practical Activity

Create a design or configuration worksheet for risk assessments, control tests, indicators, issues, evidence, attestations, and compliance: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on assessments and evidence.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for risk assessments, control tests, indicators, issues, evidence, attestations, and compliance.

Key Takeaways

Explain the architecture and business purpose of risk assessments, control tests, indicators, issues, evidence, attestations, and compliance.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on assessments and evidence.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Integrated Risk Management Implementation Training 1 Section4 Lessons24 Hours

Curriculum