Lesson 1: HRSD Architecture, Personas, COEs, HR Services, Topics, Cases, and Foundation Data

Lesson Overview

This lesson develops practical capability in hrsd architecture, personas, coes, hr services, topics, cases, and foundation data for the ServiceNow Human Resources Service Delivery Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

HRSD Architecture, Personas, COEs, HR Services, Topics, Cases, and Foundation Data: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for hrsd architecture, personas, coes, hr services, topics, cases, and foundation data
Requirements, process design, dependencies, controls, governance, and implementation sequencing for hrsd architecture, personas, coes, hr services, topics, cases, and foundation data
Hands-on configuration and workflow practice focused on HR services and cases
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for hrsd architecture, personas, coes, hr services, topics, cases, and foundation data

Practical Activity

Create a design or configuration worksheet for hrsd architecture, personas, coes, hr services, topics, cases, and foundation data: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on hr services and cases.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for hrsd architecture, personas, coes, hr services, topics, cases, and foundation data.

Key Takeaways

Explain the architecture and business purpose of hrsd architecture, personas, coes, hr services, topics, cases, and foundation data.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on hr services and cases.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Human Resources Service Delivery Fundamentals Training 1 Section4 Lessons16 Hours

Curriculum