Lesson 2: Request, Procurement, Receiving, Inventory, Deployment, Transfer, Loaner, and Return

Lesson Overview

This lesson develops practical capability in request, procurement, receiving, inventory, deployment, transfer, loaner, and return for the ServiceNow Hardware Asset Management Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Request, Procurement, Receiving, Inventory, Deployment, Transfer, Loaner, and Return: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for request, procurement, receiving, inventory, deployment, transfer, loaner, and return
Requirements, process design, dependencies, controls, governance, and implementation sequencing for request, procurement, receiving, inventory, deployment, transfer, loaner, and return
Hands-on configuration and workflow practice focused on procurement and inventory
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for request, procurement, receiving, inventory, deployment, transfer, loaner, and return

Practical Activity

Create a design or configuration worksheet for request, procurement, receiving, inventory, deployment, transfer, loaner, and return: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on procurement and inventory.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for request, procurement, receiving, inventory, deployment, transfer, loaner, and return.

Key Takeaways

Explain the architecture and business purpose of request, procurement, receiving, inventory, deployment, transfer, loaner, and return.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on procurement and inventory.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Hardware Asset Management Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum