Lesson 2: Horizontal Discovery, Classification, Identification, Exploration, Patterns, and CI Creation

Lesson Overview

This lesson develops practical capability in horizontal discovery, classification, identification, exploration, patterns, and ci creation for the ServiceNow Discovery Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Horizontal Discovery, Classification, Identification, Exploration, Patterns, and CI Creation: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for horizontal discovery, classification, identification, exploration, patterns, and ci creation
Requirements, process design, dependencies, controls, governance, and implementation sequencing for horizontal discovery, classification, identification, exploration, patterns, and ci creation
Hands-on configuration and workflow practice focused on discovery phases and patterns
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for horizontal discovery, classification, identification, exploration, patterns, and ci creation

Practical Activity

Create a design or configuration worksheet for horizontal discovery, classification, identification, exploration, patterns, and ci creation: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on discovery phases and patterns.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for horizontal discovery, classification, identification, exploration, patterns, and ci creation.

Key Takeaways

Explain the architecture and business purpose of horizontal discovery, classification, identification, exploration, patterns, and ci creation.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on discovery phases and patterns.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Discovery Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum