Lesson 3: Automation, Scripting, Notifications, Experiences, and Integration Basics

Lesson Overview

This lesson develops practical capability in automation, scripting, notifications, experiences, and integration basics for the ServiceNow Application Development Fundamentals Training. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

Automation, Scripting, Notifications, Experiences, and Integration Basics: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for automation, scripting, notifications, experiences, and integration basics
Requirements, process design, dependencies, controls, governance, and implementation sequencing for automation, scripting, notifications, experiences, and integration basics
Hands-on configuration and workflow practice focused on automation and scripting
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for automation, scripting, notifications, experiences, and integration basics

Practical Activity

Create a design or configuration worksheet for automation, scripting, notifications, experiences, and integration basics: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on automation and scripting.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for automation, scripting, notifications, experiences, and integration basics.

Key Takeaways

Explain the architecture and business purpose of automation, scripting, notifications, experiences, and integration basics.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on automation and scripting.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Application Development Fundamentals Training 1 Section4 Lessons24 Hours

Curriculum