Lesson 3: GRC and IRM Risks, Controls, Policies, Indicators, Issues, Evidence, and Compliance Workflows

Lesson Overview

This lesson develops practical capability in grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows for the ServiceNow Administration, CSM, GRC, and FSM Fundamentals Program. Learners connect platform data, workflow, security, user experience, testing, and operational support.

Topics Covered

GRC and IRM Risks, Controls, Policies, Indicators, Issues, Evidence, and Compliance Workflows: purpose, terminology, architecture, personas, and measurable business outcomes
ServiceNow applications, tables, records, roles, workspaces, data relationships, and configuration used for grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows
Requirements, process design, dependencies, controls, governance, and implementation sequencing for grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows
Hands-on configuration and workflow practice focused on risk and compliance
Testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows

Practical Activity

Create a design or configuration worksheet for grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows: purpose, terminology, architecture, personas, and measurable business outcomes.
Build and validate a practical ServiceNow exercise for hands-on configuration and workflow practice focused on risk and compliance.
Review logs, reports, test evidence, controls, and documentation for testing, validation, dashboards, diagnostics, troubleshooting, documentation, release, and operational support for grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows.

Key Takeaways

Explain the architecture and business purpose of grc and irm risks, controls, policies, indicators, issues, evidence, and compliance workflows.
Configure or implement the core ServiceNow capabilities required for hands-on configuration and workflow practice focused on risk and compliance.
Validate results, identify common failure points, document decisions, and support a controlled release.

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ServiceNow Administration, CSM, GRC, and FSM Fundamentals Program 1 Section4 Lessons64 Hours

Curriculum