Lesson 4: Cisco SD-WAN Operations, Troubleshooting, and Best Practices – Troubleshooting, Performance, and Best Practices

This lesson provides guided coverage of troubleshooting, performance, and best practices within the Cisco SD-WAN Operations, Troubleshooting, and Best Practices (SDWOTS) Training.

Topics Covered

• Control connections, onboarding, certificates, templates, and policy failures
• Underlay, overlay, routing, tunnel, application, and service connectivity issues
• Logs, packet captures, flow data, events, counters, and diagnostic tools
• SLA, path, latency, loss, jitter, performance, and capacity problems
• Recovery, rollback, upgrades, maintenance, and support workflow
• Documentation, standards, root-cause analysis, and handover
• SD-WAN troubleshooting capstone

Practical Outcome

Learners complete the lesson with a clear understanding of the workflow, the ability to validate the expected result, and a structured approach to common troubleshooting tasks.