TS462 – Sales in SAP S/4HANA Academy Part II — Lesson 2: Shipping Configuration, Routes, Deliveries, Outputs, Batch Handling, and Proof of Delivery

Learning Objectives

• Interpret the SAP structures, master data, settings, roles, and dependencies relevant to this lesson.
• Perform the lesson workflow and create a reviewable shipping and delivery control matrix.
• Evaluate the situation where route determination selects an unsuitable shipping route and choose proportionate corrective action.

Detailed Topics

• Shipping Configuration applied to the course scenario, system behavior, and expected evidence.
• Routes applied to the course scenario, system behavior, and expected evidence.
• Deliveries applied to the course scenario, system behavior, and expected evidence.
• Outputs applied to the course scenario, system behavior, and expected evidence.
• Batch Handling applied to the course scenario, system behavior, and expected evidence.
• and Proof of Delivery applied to the course scenario, system behavior, and expected evidence.

Instructor Demonstration

The instructor traces an end-to-end case involving a global sales operation managing complex contracts, rebates, returns, intercompany flows, and revenue processes. The demonstration explains system navigation, configuration dependencies, transaction results, and the evidence recorded in shipping and delivery control matrix. It also tests the exception where route determination selects an unsuitable shipping route.

Hands-On Exercise

Complete a controlled exercise for Shipping Configuration, Routes, Deliveries, Outputs, Batch Handling, and Proof of Delivery. Confirm the business or technical objective, perform the required SAP steps, capture results, investigate the stated exception, and preserve the final outcome in shipping and delivery control matrix.

1. Confirm scope, prerequisites, master data, roles, configuration dependencies, and expected results.
2. Execute the process while recording transactions, settings, observations, and system messages.
3. Test normal behavior, the stated exception, and one integration or authorization dependency.
4. Document corrections, owners, verification steps, review triggers, and operational handover notes.

Scenario Analysis

• Identify the SAP object, rule, setting, or process step with the strongest influence on the result.
• Compare two defensible responses and explain their business, technical, control, and evidence trade-offs.
• Determine how the shipping and delivery control matrix should be approved, retained, retested, and updated.

Troubleshooting Guidance

Begin where expected SAP behavior first differs from the observed result. Check organizational assignments, master data, configuration sequence, authorization, integration, and transaction evidence separately. Treat “route determination selects an unsuitable shipping route” as a hypothesis until the relevant settings, logs, documents, and process outcomes confirm the cause.

Validation Checklist

• Required SAP structures, master data, roles, settings, and dependencies are present.
• The shipping and delivery control matrix connects the final conclusion to reviewable system evidence.
• Normal processing, the stated exception, integration behavior, and follow-up were tested.
• Corrections, ownership, retest criteria, documentation, and operational handover are complete.

Lesson Outcome

Learners can perform Shipping Configuration, Routes, Deliveries, Outputs, Batch Handling, and Proof of Delivery, explain the system behavior, and defend the result through shipping and delivery control matrix.