DO457 – Network Automation with Red Hat Ansible Automation Platform — Lesson 4: Compliance, Change Control, Error Handling, Troubleshooting, and Governance

Learning Objectives

• Operate, troubleshoot, document, and improve compliance, change control, and error handling.
• Apply troubleshooting and governance while preserving reviewable technical evidence.
• Recognize and correct the risk where the technical fix is successful but monitoring, rollback, ownership, or handover remains incomplete.

Detailed Topics

• compliance: apply the concept to a network operations team automating configuration and compliance through Ansible Automation Platform, record the relevant settings or decisions, and explain the operational consequence.
• change control: apply the concept to a network operations team automating configuration and compliance through Ansible Automation Platform, record the relevant settings or decisions, and explain the operational consequence.
• error handling: apply the concept to a network operations team automating configuration and compliance through Ansible Automation Platform, record the relevant settings or decisions, and explain the operational consequence.
• troubleshooting: apply the concept to a network operations team automating configuration and compliance through Ansible Automation Platform, record the relevant settings or decisions, and explain the operational consequence.
• governance: apply the concept to a network operations team automating configuration and compliance through Ansible Automation Platform, record the relevant settings or decisions, and explain the operational consequence.

Instructor Demonstration

The instructor demonstrates compliance, change control, error handling, troubleshooting, and governance by tracing the relevant architecture, commands, configuration, messages, and evidence. The walkthrough highlights how the technical fix is successful but monitoring, rollback, ownership, or handover remains incomplete and shows how to isolate the cause without masking dependent issues.

Hands-On Exercise

Run an operational review and produce support-ready evidence for Compliance, Change Control, Error Handling, Troubleshooting, and Governance. Add verified outcomes to the network automation project, controller workflow, compliance evidence, and operational runbook.

1. Confirm the scope, versions, access, dependencies, and success criteria.
2. Perform the workflow while recording commands, settings, output, and platform events.
3. Test one expected case and one controlled exception specific to this lesson.
4. Retest the correction and document ownership, rollback, and follow-up actions.

Scenario Analysis

• Identify which dependency most strongly influences compliance in the stated scenario.
• Compare two approaches for troubleshooting and explain the security, reliability, and support trade-offs.
• Decide what evidence must be retained in the network automation project, controller workflow, compliance evidence, and operational runbook before operational acceptance.

Troubleshooting Guidance

Begin with the first observable difference from the expected result. Check monitoring, troubleshooting, rollback, ownership, and handover separately, then correlate logs, events, commands, and configuration history. Do not accept the initial assumption that the technical fix is successful but monitoring, rollback, ownership, or handover remains incomplete; confirm the cause with a reproducible retest.

Validation Checklist

• The required monitoring, troubleshooting, rollback, ownership, and handover were checked and recorded.
• The normal path and a course-specific exception were tested.
• The network automation project, controller workflow, compliance evidence, and operational runbook links conclusions to commands, configuration, logs, or other objective evidence.
• Corrective actions, rollback steps, ownership, and handover notes are complete.

Lesson Outcome

Learners can apply Compliance, Change Control, Error Handling, Troubleshooting, and Governance, explain the observed Red Hat platform behavior, and support the result with a reviewable network automation project, controller workflow, compliance evidence, and operational runbook.