Citizen Developer Business Architect (CDBA) — Lesson 2: Operating Model, Roles, Platforms, Enablement, and Delivery Services

Learning Objectives

• Develop the plans, models, artifacts, and controls required for operating model, roles, and platforms.
• Apply enablement and delivery services through a reviewable project or exam-preparation artifact.
• Recognize and correct the condition where a technically complete plan fails because estimates, dependencies, constraints, or acceptance criteria are inconsistent.

Detailed Topics

• operating model: apply the concept to the course scenario, record the relevant decision or artifact, and explain the professional consequence.
• roles: apply the concept to the course scenario, record the relevant decision or artifact, and explain the professional consequence.
• platforms: apply the concept to the course scenario, record the relevant decision or artifact, and explain the professional consequence.
• enablement: apply the concept to the course scenario, record the relevant decision or artifact, and explain the professional consequence.
• delivery services: apply the concept to the course scenario, record the relevant decision or artifact, and explain the professional consequence.

Instructor Demonstration

The instructor demonstrates operating model, roles, platforms, enablement, and delivery services by tracing the decision logic, project artifacts, stakeholder inputs, calculations, and evidence. The walkthrough tests how a technically complete plan fails because estimates, dependencies, constraints, or acceptance criteria are inconsistent and shows how to correct the issue without creating downstream inconsistency.

Hands-On Exercise

Create and review the principal planning artifacts for Operating Model, Roles, Platforms, Enablement, and Delivery Services and add the verified result to the citizen-development strategy, operating model, governance framework, capability map, maturity assessment, and scaling roadmap.

1. Confirm the objective, stakeholders, assumptions, constraints, inputs, and acceptance criteria.
2. Complete the workflow while recording decisions, calculations, artifacts, and supporting evidence.
3. Test the expected path and one course-specific change, risk, or exception.
4. Review the result, correct gaps, and document ownership and follow-up actions.

Scenario Analysis

• Identify which assumption or stakeholder need most strongly influences operating model.
• Compare two approaches for enablement and explain the value, risk, governance, and delivery trade-offs.
• Determine what evidence must be retained in the citizen-development strategy, operating model, governance framework, capability map, maturity assessment, and scaling roadmap before professional acceptance.

Troubleshooting Guidance

Start with the first mismatch between the intended outcome and the available evidence. Check planning logic, estimates, dependencies, constraints, and acceptance criteria separately, then trace dependencies, decisions, calculations, and stakeholder feedback. Treat the assumption that a technically complete plan fails because estimates, dependencies, constraints, or acceptance criteria are inconsistent as a hypothesis until review or retesting confirms the cause.

Validation Checklist

• The required planning logic, estimates, dependencies, constraints, and acceptance criteria were checked and recorded.
• The normal case and a course-specific exception were evaluated.
• The citizen-development strategy, operating model, governance framework, capability map, maturity assessment, and scaling roadmap connects each conclusion to an artifact, calculation, decision, or other objective evidence.
• Corrections, ownership, review notes, lessons, and follow-up actions are complete.

Lesson Outcome

Learners can apply Operating Model, Roles, Platforms, Enablement, and Delivery Services, explain the resulting project or professional decision, and support the outcome with a reviewable citizen-development strategy, operating model, governance framework, capability map, maturity assessment, and scaling roadmap.