ISO/TS 22317 Introduction — Lesson 2: Products, Services, Processes, Activities, Dependencies, and Resource Mapping

Learning Objectives

• Interpret the principles, requirements, roles, and dependencies shaping products, services, processes, activities, dependencies, and resource mapping.
• Apply a repeatable workflow and produce a reviewable process and dependency inventory.
• Evaluate normal operations, the exception where evidence for services is incomplete, outdated, or inconsistent, and appropriate follow-up actions.

Detailed Topics

• Products within the context of ISO/TS 22317 Introduction.
• Services within the context of ISO/TS 22317 Introduction.
• Processes within the context of ISO/TS 22317 Introduction.
• Activities within the context of ISO/TS 22317 Introduction.
• Dependencies within the context of ISO/TS 22317 Introduction.
• Resource Mapping within the context of ISO/TS 22317 Introduction.

Instructor Demonstration

The instructor traces a realistic case involving a business continuity team preparing its first consistent BIA across services, processes, technology, people, facilities, and suppliers. The demonstration shows how to define scope and criteria, collect evidence, record decisions in process and dependency inventory, and challenge the condition where evidence for services is incomplete, outdated, or inconsistent.

Hands-On Exercise

Complete a controlled exercise for Products, Services, Processes, Activities, Dependencies, and Resource Mapping. Establish responsibilities and acceptance criteria, examine the case where evidence for services is incomplete, outdated, or inconsistent, reach a supported conclusion, and preserve the result in process and dependency inventory.

1. Confirm the objective, scope, roles, criteria, and expected work product.
2. Perform the activity while recording assumptions, evidence, and decisions.
3. Test a normal case, the stated exception, and a follow-up condition.
4. Document conclusions, ownership, deadlines, escalation, and verification requirements.

Scenario Analysis

• Identify the requirement, principle, or control with the strongest influence on products, services, processes, activities, dependencies, and resource mapping.
• Compare two defensible responses and explain their operational, risk, and evidence trade-offs.
• Determine how process and dependency inventory should be approved, retained, reviewed, and updated.

Troubleshooting Guidance

Begin with the earliest point where expected practice and observed evidence diverge. Separate a missing record from an ineffective process, and distinguish role ambiguity from a control or competence failure. Treat “evidence for services is incomplete, outdated, or inconsistent” as a hypothesis until the response is tested against the applicable criteria and intended outcome.

Validation Checklist

• The scope, roles, criteria, stakeholders, and intended outcome for products, services, processes, activities, dependencies, and resource mapping are explicit.
• The process and dependency inventory connects conclusions to objective, reviewable support.
• Normal operation, the stated exception, escalation, and follow-up were evaluated.
• Owners, due dates, verification methods, review triggers, and improvement actions are clear.

Lesson Outcome

Learners can apply Products, Services, Processes, Activities, Dependencies, and Resource Mapping, explain the reasoning used, and defend the result through process and dependency inventory.