Outsourcing Manager

Outsourcing Manager develops practical capability to manage outsourcing strategy, provider selection, contracts, transition, performance, risk, relationships, continuity, and exit. The learning path begins with sourcing strategy, make-or-buy analysis, governance, business case, scope, outcomes, and stakeholders and progresses into provider selection, due diligence, evaluation, contracts, slas, pricing, risk, and negotiation, connecting requirements and methods with clear ownership, defensible evidence, and measurable decisions.

Applied work is anchored to an organization sourcing a critical managed service while protecting business outcomes, information, continuity, and retained capability. Learners then address transition, knowledge transfer, security, data, controls, change, communication, and service acceptance and performance, relationships, disputes, continuity, exit, reversibility, lessons, and improvement, producing outsourcing strategy and business case, provider evaluation and contract control matrix, service transition and acceptance plan, supplier performance, continuity, and exit playbook.

By completion, participants can interpret the subject, perform the relevant workflow, evaluate exceptions, communicate supported conclusions, and hand over prioritized actions with named ownership and follow-up.

What You Will Learn

• Develop sourcing strategy using make-or-buy analysis, outcomes, scope, governance, and business value.
• Build a credible outsourcing business case covering benefits, costs, risks, and dependencies.
• Evaluate providers through due diligence, capability assessment, references, security, and financial stability.
• Negotiate contracts, pricing, service levels, responsibilities, remedies, and change mechanisms.
• Plan transition, knowledge transfer, data handling, controls, communication, and service acceptance.
• Manage provider performance using metrics, reviews, relationships, escalations, and improvement plans.
• Prepare continuity, exit, reversibility, dispute, and supplier-failure arrangements before problems occur.
• Capture lessons and strengthen outsourcing governance across future sourcing decisions.

SkillDynamo Training Approach

Training follows outsourcing governance work from context and planning through implementation, evidence review, exception analysis, validation, and improvement. Delivery combines instructor demonstrations, hands-on exercises, scenario analysis, course-specific checklists, structured troubleshooting, and a final improvement plan.