Mastering the Implementation and Management of Six Sigma Based on ISO 13053 Training — Lesson 2: Planning Define and Measure: Scope, Voice, Process, Data, and Baselines

Learning Objectives

• Interpret the purpose, responsibilities, inputs, and decision points shaping planning define and measure: scope, voice, process, data, and baselines.
• Apply the workflow and produce DMAIC define-and-measure workbook that another practitioner can review.
• Analyze “the baseline uses unreliable measurement data” and recommend a proportionate, evidence-based response.

Detailed Topics

• project charter
• voice of customer
• process mapping
• measurement plan
• data quality
• baseline capability
• measurement systems
• problem statement
• Governance, competence, communication, documentation, validation, risk, and follow-up considerations

Instructor Demonstration

The instructor demonstrates the planning define and measure: scope, voice, process, data, and baselines workflow, identifies applicable responsibilities, records checkpoints in DMAIC define-and-measure workbook, and contrasts the accepted state with a condition where the baseline uses unreliable measurement data.

Hands-On Exercise

Complete a controlled implementation, management, audit, assessment, foundation, introduction, awareness, or transition exercise for Planning Define and Measure: Scope, Voice, Process, Data, and Baselines. Establish scope and criteria, collect or create evidence, examine “the baseline uses unreliable measurement data,” reach a supported conclusion, and preserve the result in DMAIC define-and-measure workbook.

1. Confirm objectives, scope, roles, criteria, stakeholders, and expected outputs.
2. Perform the planned activities while recording assumptions, evidence, and decisions.
3. Test a normal case, an exception, and a follow-up or improvement condition.
4. Document conclusions, owners, due dates, escalation, and verification requirements.

Scenario Analysis

• Identify the requirement or principle with the strongest influence on planning define and measure: scope, voice, process, data, and baselines.
• Compare two defensible responses and explain their governance, risk, and evidence trade-offs.
• Determine how the DMAIC define-and-measure workbook should be approved, retained, reviewed, and updated.

Troubleshooting Guidance

Separate missing evidence from ineffective practice, and distinguish a documentation issue from a control, process, governance, or competence failure. Use DMAIC define-and-measure workbook to trace the earliest divergence. Treat “the baseline uses unreliable measurement data” as a hypothesis until the response is validated against the applicable requirement and intended outcome.

Validation Checklist

• The scope, criteria, stakeholders, and intended outcome for planning define and measure: scope, voice, process, data, and baselines are explicit.
• The DMAIC define-and-measure workbook links statements and decisions to objective, reviewable support.
• Responsibilities, competence, communication, risk, legal duties, and change impact were considered where relevant.
• Findings, corrective actions, monitoring, review triggers, and improvement ownership are clear.

Lesson Outcome

Learners can apply Planning Define and Measure: Scope, Voice, Process, Data, and Baselines, explain the reasoning used, and defend the result through DMAIC define-and-measure workbook.