ISO/IEC 27035 Introduction Training — Lesson 1: Introduction to Incident Concepts, Governance, Roles, Policy, and Preparedness

Learning Objectives

• Interpret the purpose, responsibilities, inputs, and decision points shaping introduction to incident concepts, governance, roles, policy, and preparedness.
• Apply the workflow and produce incident governance and preparedness worksheet that another practitioner can review.
• Analyze “an event crosses teams without an accountable incident owner” and recommend a proportionate, evidence-based response.

Detailed Topics

• incident principles
• governance model
• response roles
• incident policy
• escalation criteria
• team readiness
• playbook structure
• communication routes
• Governance, competence, communication, documentation, validation, risk, and follow-up considerations

Instructor Demonstration

The instructor demonstrates the introduction to incident concepts, governance, roles, policy, and preparedness workflow, identifies applicable responsibilities, records checkpoints in incident governance and preparedness worksheet, and contrasts the accepted state with a condition where an event crosses teams without an accountable incident owner.

Hands-On Exercise

Complete a controlled implementation, management, audit, assessment, foundation, introduction, awareness, or transition exercise for Introduction to Incident Concepts, Governance, Roles, Policy, and Preparedness. Establish scope and criteria, collect or create evidence, examine “an event crosses teams without an accountable incident owner,” reach a supported conclusion, and preserve the result in incident governance and preparedness worksheet.

1. Confirm objectives, scope, roles, criteria, stakeholders, and expected outputs.
2. Perform the planned activities while recording assumptions, evidence, and decisions.
3. Test a normal case, an exception, and a follow-up or improvement condition.
4. Document conclusions, owners, due dates, escalation, and verification requirements.

Scenario Analysis

• Identify the requirement or principle with the strongest influence on introduction to incident concepts, governance, roles, policy, and preparedness.
• Compare two defensible responses and explain their governance, risk, and evidence trade-offs.
• Determine how the incident governance and preparedness worksheet should be approved, retained, reviewed, and updated.

Troubleshooting Guidance

Separate missing evidence from ineffective practice, and distinguish a documentation issue from a control, process, governance, or competence failure. Use incident governance and preparedness worksheet to trace the earliest divergence. Treat “an event crosses teams without an accountable incident owner” as a hypothesis until the response is validated against the applicable requirement and intended outcome.

Validation Checklist

• The scope, criteria, stakeholders, and intended outcome for introduction to incident concepts, governance, roles, policy, and preparedness are explicit.
• The incident governance and preparedness worksheet links statements and decisions to objective, reviewable support.
• Responsibilities, competence, communication, risk, legal duties, and change impact were considered where relevant.
• Findings, corrective actions, monitoring, review triggers, and improvement ownership are clear.

Lesson Outcome

Learners can apply Introduction to Incident Concepts, Governance, Roles, Policy, and Preparedness, explain the reasoning used, and defend the result through incident governance and preparedness worksheet.