ISO/IEC 27035 Lead Incident Manager Training — Lesson 1: Incident Principles, Governance, Policy, Roles, and Preparedness

Learning Objectives

• Interpret the principles, requirements, roles, and dependencies shaping incident principles, governance, policy, roles, and preparedness.
• Apply the workflow and produce incident governance and preparedness framework that another practitioner can review.
• Analyze “an incident crosses business boundaries without a single accountable commander” and recommend a proportionate, supported response.

Detailed Topics

• incident management principles
• governance
• incident policy
• roles and responsibilities
• response team
• escalation criteria
• preparedness resources
• playbook structure
• Competence, communication, governance, documented information, risk, validation, and follow-up considerations

Instructor Demonstration

The instructor demonstrates the incident principles, governance, policy, roles, and preparedness workflow, identifies the applicable inputs and responsibilities, records checkpoints in incident governance and preparedness framework, and contrasts the accepted state with a condition where an incident crosses business boundaries without a single accountable commander.

Hands-On Exercise

Complete a controlled implementation, audit, assessment, or foundation exercise for Incident Principles, Governance, Policy, Roles, and Preparedness. Establish scope and criteria, collect or create evidence, examine “an incident crosses business boundaries without a single accountable commander,” reach a supported conclusion, and preserve the result in incident governance and preparedness framework.

1. Confirm objectives, scope, roles, criteria, stakeholders, and expected outputs.
2. Perform the planned activities while recording assumptions, evidence, and decisions.
3. Test a normal case, an exception, and a follow-up or improvement condition.
4. Document conclusions, owners, due dates, escalation, and verification requirements.

Scenario Analysis

• Identify the requirement or principle with the strongest influence on incident principles, governance, policy, roles, and preparedness.
• Compare two defensible responses and explain their governance, risk, and evidence trade-offs.
• Determine how incident governance and preparedness framework should be approved, retained, reviewed, and updated.

Troubleshooting Guidance

Separate missing evidence from ineffective practice, and distinguish a documentation issue from a control, process, governance, or competence failure. Use incident governance and preparedness framework to trace the earliest divergence. Treat “an incident crosses business boundaries without a single accountable commander” as a hypothesis until the response is validated against the applicable requirement and intended outcome.

Validation Checklist

• The scope, criteria, stakeholders, and intended outcome for incident principles, governance, policy, roles, and preparedness are explicit.
• The incident governance and preparedness framework links statements and decisions to objective, reviewable support.
• Responsibilities, competence, communication, risk, legal duties, and change impact were considered where relevant.
• Findings, corrective actions, monitoring, review triggers, and improvement ownership are clear.

Lesson Outcome

Learners can apply Incident Principles, Governance, Policy, Roles, and Preparedness, explain the reasoning used, and defend the result through incident governance and preparedness framework.