PECB Certified Lead Crisis Manager Training — Lesson 1: Crisis Concepts, Governance, Leadership, Roles, and Capability

Learning Objectives

• Interpret the principles, requirements, roles, and dependencies shaping crisis concepts, governance, leadership, roles, and capability.
• Apply the workflow and produce crisis governance and capability map that another practitioner can review.
• Analyze “a crisis team has responsibility but lacks delegated authority” and recommend a proportionate, supported response.

Detailed Topics

• crisis characteristics
• ISO 22361 principles
• crisis governance
• executive leadership
• crisis roles
• decision authority
• organizational culture
• capability assessment
• Competence, communication, governance, documented information, risk, validation, and follow-up considerations

Instructor Demonstration

The instructor demonstrates the crisis concepts, governance, leadership, roles, and capability workflow, identifies the applicable inputs and responsibilities, records checkpoints in crisis governance and capability map, and contrasts the accepted state with a condition where a crisis team has responsibility but lacks delegated authority.

Hands-On Exercise

Complete a controlled implementation, audit, assessment, or foundation exercise for Crisis Concepts, Governance, Leadership, Roles, and Capability. Establish scope and criteria, collect or create evidence, examine “a crisis team has responsibility but lacks delegated authority,” reach a supported conclusion, and preserve the result in crisis governance and capability map.

1. Confirm objectives, scope, roles, criteria, stakeholders, and expected outputs.
2. Perform the planned activities while recording assumptions, evidence, and decisions.
3. Test a normal case, an exception, and a follow-up or improvement condition.
4. Document conclusions, owners, due dates, escalation, and verification requirements.

Scenario Analysis

• Identify the requirement or principle with the strongest influence on crisis concepts, governance, leadership, roles, and capability.
• Compare two defensible responses and explain their governance, risk, and evidence trade-offs.
• Determine how crisis governance and capability map should be approved, retained, reviewed, and updated.

Troubleshooting Guidance

Separate missing evidence from ineffective practice, and distinguish a documentation issue from a control, process, governance, or competence failure. Use crisis governance and capability map to trace the earliest divergence. Treat “a crisis team has responsibility but lacks delegated authority” as a hypothesis until the response is validated against the applicable requirement and intended outcome.

Validation Checklist

• The scope, criteria, stakeholders, and intended outcome for crisis concepts, governance, leadership, roles, and capability are explicit.
• The crisis governance and capability map links statements and decisions to objective, reviewable support.
• Responsibilities, competence, communication, risk, legal duties, and change impact were considered where relevant.
• Findings, corrective actions, monitoring, review triggers, and improvement ownership are clear.

Lesson Outcome

Learners can apply Crisis Concepts, Governance, Leadership, Roles, and Capability, explain the reasoning used, and defend the result through crisis governance and capability map.