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ITIL 4 Foundation Certification Training 1 Section4 Lessons16 Weeks

Curriculum

1 Section
4 Lessons
16 Weeks

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Course Curriculum
4 Items

Lesson 3: Service Value System and Service Value Chain

Lesson Overview

Understand how governance, continual improvement, practices, and value-chain activities work together as one operating model.

Topics Covered

Purpose and components of the service value system
Governance and organizational direction
Service value chain activities
Plan, improve, engage, design and transition, obtain or build, deliver and support
Value streams and continual-improvement thinking

Practical Activity

Build a simple value stream for a new employee onboarding service.
Match value-chain activities to service-delivery tasks.
Create a small continual-improvement register.

Key Takeaways

Describe how ITIL components operate as a connected system.
Map work into a value stream instead of isolated process steps.
Use continual improvement as an ongoing management discipline.

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Lesson 2: Guiding Principles and the Four Dimensions

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