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ITIL 4 Specialist: Create, Deliver and Support Training 1 Section4 Lessons24 Weeks

Curriculum

1 Section
4 Lessons
24 Weeks

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Course Curriculum
4 Items

Lesson 2: Value Streams, Work Prioritization, and Service Design

Lesson Overview

Learn to visualize work, prioritize demand, and design integrated value streams for new services and operational changes.

Topics Covered

Value-stream mapping and optimization
Work-in-progress, queues, bottlenecks, and flow
Prioritization methods and demand management
Shift-left thinking and knowledge reuse
Designing value streams for creating and changing services

Practical Activity

Map a request-to-deployment value stream.
Identify delays, rework, and avoidable hand-offs.
Create a practical prioritization rule for competing work.

Key Takeaways

Use value-stream maps to expose delays and waste.
Balance urgency, risk, value, and capacity when prioritizing.
Design work around outcomes instead of departmental boundaries.

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Lesson 1: Organizational Design, Teams, and Workforce Planning

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