Oracle Session Monitor – Operations Monitor Ed 1 — Lesson 2: Dashboards, KPIs, Call Searches, Ladder Diagrams, and Media Analysis

Learning Objectives

• Explain the purpose and operating context of service dashboards, counters, filters, and operational KPIs.
• Apply call search criteria, subscriber identifiers, devices, and time windows and message flow and ladder-diagram interpretation in a controlled environment.
• Validate outcomes and troubleshoot risks involving RTP streams, packet loss, jitter, delay, codec, and MOS evidence.

Detailed Topics

• service dashboards, counters, filters, and operational KPIs
• call search criteria, subscriber identifiers, devices, and time windows
• message flow and ladder-diagram interpretation
• RTP streams, packet loss, jitter, delay, codec, and MOS evidence

Instructor Demonstration

Demonstrate service dashboards, counters, filters, and operational KPIs for a voice-service operations team diagnosing call failures and degraded media across monitored network elements; capture the exact configuration, code, command, transaction, query, dashboard, model, schedule, or report evidence that proves the expected result.

Hands-On Exercise

Complete a controlled Oracle Session Monitor – Operations Monitor Ed 1 exercise covering call search criteria, subscriber identifiers, devices, and time windows and message flow and ladder-diagram interpretation; introduce an exception involving RTP streams, packet loss, jitter, delay, codec, and MOS evidence, diagnose it from evidence, apply the smallest reversible correction, and rerun acceptance checks.

1. Confirm scope, prerequisites, identities, dependencies, data, risks, and expected outcome.
2. Perform the course-specific configuration, development, administration, analysis, or business-process workflow.
3. Capture commands, settings, records, logs, screenshots, reports, metrics, or test results.
4. Compare the observed result with acceptance criteria and document corrective or preventive action.

Scenario Analysis

• Identify the technical or business decision and the stakeholders affected by it.
• Compare security, performance, reliability, compliance, cost, usability, and support trade-offs.
• Define rollback, recovery, communication, evidence, ownership, and escalation requirements.

Troubleshooting Guidance

Diagnose issues involving service dashboards, counters, filters, and operational KPIs, call search criteria, subscriber identifiers, devices, and time windows, message flow and ladder-diagram interpretation, RTP streams, packet loss, jitter, delay, codec, and MOS evidence without making an unverified production change. Separate symptoms from causes, gather time-correlated evidence, test a reversible hypothesis, validate the correction, and record recurrence controls.

Validation Checklist

• The requirement, environment, inputs, dependencies, and expected result are documented.
• The result is reproducible and supported by product-specific evidence.
• Normal, boundary, failure, security, performance, and operational conditions are reviewed.
• Exceptions, rollback, ownership, support actions, and the next improvement priority are recorded.

Lesson Outcome

Learners can apply Dashboards, KPIs, Call Searches, Ladder Diagrams, and Media Analysis in a realistic Oracle Session Monitor – Operations Monitor Ed 1 scenario and defend the result with documented evidence.